Order & Payment
Did I place my order successfully?
After placing an order, the amount will be usually immediately debited from your account and you will receive an order confirmation.
IN CASE THE AMOUNT HAS NOT BEEN DEBITED
The payment failed. Kindly place a new order in all confidence even if you already received an order number.
IN CASE YOU DIDN’T RECEIVE AN ORDER CONFIRMATION, BUT THE AMOUNT HAS BEEN DEBITED
Kindly have some patience the order confirmation will follow later. Please don’t forget to check your spam folder. In case you still have questions we would love to help you, please mail us firstname.lastname@example.org
Which payment terms do you accept?
We try to offer you the best service. You can securely complete your order by using below secure options; iDEAL, Visa, Mastercard, Maestro or Paypal
My payment is unsuccessful. What do I do?
In such case kindly try to empty your shopping cart and delete your cookies (you can easily find the instructions on search engines such as Google). Usually, you will be able to complete your order once your cookies have been removed. Still problems? We would love to help you, please mail us email@example.com
Where can I find my invoice?
You will receive the invoice digitally. After placing the order you will receive an order confirmation with all details and once the parcel is on its way you will receive an e-mail with your track and trace code along with the digital invoice. No invoice will be put inside the parcel so feel free to gift and surprise you dearest.